A consumer is an individual or group who is the final user of goods or
services. Consumers purchase goods and services for personal use and
not for manufacture or resale. The Consumer Protection Act
is a welfare legislation enacted after the widespread consumer protection
movement in India.
Your Rights as a Consumer
At MAP Law Associates, we educate consumers about their rights and represent them in case of violation. These rights include:
- Right to Education
- Right to be Heard
- Right to Safety
- Right to Choose
- Right to Information
- Right to Seek Redressal
When to File a Consumer Protection Case?
We help consumers file petitions in case of:
- Fault
- Imperfection
- Shortcoming
- Inadequacy in quality, quantity, potency, purity, standard, or service performance
Jurisdiction of Consumer Dispute Redressal Agencies
- District Forum: Claims up to ₹20 lakhs.
- State Commission: Claims between ₹20 lakhs – ₹1 crore.
- National Commission: Claims above ₹1 crore.
Types of Consumer Protection Cases We Handle
- Legal Notices: For cheating, fraud, false commitments, or monopolistic practices.
- Deficiency in Service: Cases where services promised are not delivered properly.
- Liability of Sellers: Holding sellers accountable for misconduct or failure to provide services.
- After-Sale Service Issues: Contesting cases against companies refusing proper support after purchase.
- Overcharging Beyond MRP: Legal action against sellers violating Section 18(2) of the Legal Metrology Rules, 2011, MRTP Act, or Consumer Protection Act.